Luxury lab

Loading RSS Feed
See more

Conso Lab

Loading RSS Feed
See more

  • Since 2000,
    Promise Consulting’s commitment remained unchanged:
    Help decision makers make the right decisions.
    In order to strengthen the bond between their brands and their customers
    and maximize their Return On marketing Investment
    thanks to our tailor made support and consumer studies.

  • Recent news

    Round Table at LUXE PACK MONACO on Monday, October 2, 2023, hosted by Philippe JOURDAN, Founding partner of Panel On The Web and Promise Consulting.

    See all
  • Recent news

    The BIG GREEN: evening discovery of innovations in CSR and networking

    See all
  • Recent news

    Achiever Awards 2023 CEW France

    See all

Who we are

Since more than 15 years, we consel the most beautiful brands in luxury, cosmetics and selective distribution.

Our survey and consulting demarche is based on:

  1. The scientific rigor of our demonstration: the model that analyses brand performance comes from university researches initiated by Pr Philippe Jourdan.
  2. The objectivity of our analyses: thanks to our knowledge of practices and markets, both in France and abroad to provide you a useful clarification for your brand’s strategies.
  3. The operability of our recommendations: all our consultants have an experience in institute and at an announcer, which make their clients appreciate their double culture.
  4. Inquiring mind: a worth the price survey has to be usefully clarified with a precise knowledge of the issues and actors in a permanently evolving world.

Our methodology Monitoring Brand Assets® has been acknowledged as particularly innovative and awarded several times as it provides:

  1. An evaluation of your brands based on the only view that counts: your clients’.
  2. A customization of the survey to perfectly meet your needs and take into account your activity’s specificities.
  3. An individual ("disaggregated") measure of your brands’ value, which allows a sharp targeting for your action plans.
  4. A synthesis of brand equity’s main indicators that reconciles the two main Anglo-Saxon currents of research: Aaker and Keller.
  5. An easy reading of the results thanks to indexes that can interpreted by everyone.
  6. A normative database with more than 1.500.000 questionnaires.
  7. Sharp image levers to act on corporate, retail, offer and digital.
  8. The elaboration of KPI that can be interpreted by every Department in your company and favor a better transverse piloting.
  9. A simulation software of your marketing action plans to make the survey’s lessons operational with your teams.

Standard and abstract consumer studies won’t do anymore.
Brands and Maisons are now looking for factual information
and practical solutions that will help them connect further
to their customers and boost their desirability.

However, Consumers’ behaviors,
attitudes and needs are increasingly complex…
and brands are thinking twice before investing!

Beyond providing you with a consumer study,
Promise Consulting brings you the rigor
and support you need to make the right decision.

Thanks to a made-to-our measure offer
and acclaimed scientific expertise.

Promise Consulting is a recognized expert:
We have our own R&D committee made of 50% academics and 50% marketing professionals. Our committee is constantly producing international academic papers, exploring and developing new methods and softwares and making sure our studies are up to ethical standard.

Several yearly publications in renowned academic press, both in French (Marketing Decisions, Research and Applications in Marketing, the French Marketing Review, etc.) and in English (Canadian and American press).

Major book publications by the managing team,
especially by Professor Philippe Jourdan.

10 prizes won in 7 years for our innovative consumer study tools and 3 “best reseach papers” awards that testify our professional acclaim.

200

consumer studies per year

1 million

interviews in our database

50

studied countries

250

studied brands

60 millions

surveyed consumers

70%

outside of France

Our parti pris is to always provide tailor made consumer studies
that are totally adapted to our clients’ concerns.
The scientific study models we have conceived are merely tools
and frameworks that we may suggest and customize, but never impose.

The 3 P’s of Promise Consulting’s customization are:

Pragmatic :
We always provide the best offer for each budget
Present :
We walk you through step by step, from A to Z
Patient :
We explain, we deliver simple and short reports,
we are precise but not technical

Algeria
Argentina
Australia
Austria
Bahrain
Baltic Countries
Belgium
Brazil
Bulgaria
Canada
Chile
China
Colombia
Croatia
Czech Republic
Denmark
Egypt
Finland
France
Germany
Ghana
Greece
Guatemala
Gulf Countries
Hong Kong
Hungary
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Lebanon
Levant countries
Malaysia
Mexico
Morocco
Nepal
New Zealand
Nigeria
Norway
Oman
Pakistan
Palestine
Panama
Peru
Poland
Portugal
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
South Korea
Spain
Sri Lanka
Sudan
Sweden
Switzerland
Syria
Taiwan
Thailand
The Netherlands
The Philippines
Tunisia
Turkey
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Venezuela
Vietnam
Yemen

LogoAdetem

  logoEsomar

  logo ICG

PAXTON
Founded in 2010, the strategy consulting firm Paxton has the objective: “To sell high-value products that generate margin.” We help leaders to pursue this objective, using various growth levers such as value-added innovation, adequate pricing policies, efficient marketing spend, and carefully-managed supply and distribution. Paxton was honored by Capital magazine as one of the best 2017 consulting firms in the consumer goods and retail industry.
www.paxton-mc.com

Jean Piquet – CEO

IGC
ICG is an international provider of premium management consulting and project execution services delivered by a 21st century unbundled model. We help our clients by combining curated experts, publications, methods, learning and development, and services from a single global platform. When combined this A-Team of client and ICG components delivers a level of agility not seen from traditional models.
www.internalconsulting.com

David Moloney – Founder and CEO

FEIDA CONSULTING UK
Feida Consulting is a consultancy firm specialized in supporting business leaders in the definition of their strategy and performance improvement between the countries China and France, and more widely in Europe. Feida Consulting intervenes in in multiple areas: “Go-to-market” strategy, partnerships, commercial relationships, or performance improvement, primarily covering the following sectors: luxury, cosmetics & FMCG, tourism, leisure & services. Feida Consulting also provides coaching sessions, intercultural trainings and trainings in Digital Transformation for business leaders from various sectors.
www.feidaconsulting.com

Chunyan Li – Founder and CEO of Feida Consulting, author of the book “Succeeding in the Chinese market” (Eyrolles, speaker on China and Sino-French business.

Case studies

News

Are the French resistant to change? / Tribune co-wrote with Jean-Claude Pacitto

We must evaluate change not in a purposive way, repeating over and over again that it is necessary and content ourselves with this assertion, but by examining in depth the practices implemented, the consequences of the change on staff, on customers, and, from a global perspective, on the company as a whole: https://bit.ly/3EuFClm

Visibility or representation of reality: you have to choose!

THE GOOD PROOF: A TOOL TO BETTER COMMUNICATE ON YOUR CSR COMMITMENTS

Julien Quidor Dit Pasquet, co-founder of the creative and committed agency The Good Company, created The Good Proof in partnership with Promise Consulting and The New Anthorpology. A tool to help brands identify, create and prioritize their CSR commitments.

64% of French people think a brand should communicate if it implements #CSR (corporate social responsibility) actions. Faced with this number, the mistrust of the same respondents is very high: 66% believe that the actions promoted are not a reality. This finding has accelerated since 2019, when they were only 49%. For Julien Quidor Dit Pasquet, co-founder of the creative agency The Good Company, “We are witnessing a responsible revolution where brands will be disrupted socially and environmentally on their responsibilities.

[READ MORE]

See all

Radio interview with Philippe Jourdan in “La Libre Information”

Is it the role of brands to boycott Russia?

Market research is essential even if it is criticized/ Interview of Philippe Jourdan in Visionary Marketing

See all

Round Table at LUXE PACK MONACO on Monday, October 2, 2023, hosted by Philippe JOURDAN, Founding partner of Panel On The Web and Promise Consulting.

Sustainability: the new desirable luxury

The BIG GREEN: evening discovery of innovations in CSR and networking

Achiever Awards 2023 CEW France

See all

Round Table at LUXE PACK MONACO on Monday, October 2, 2023, hosted by Philippe JOURDAN, Founding partner of Panel On The Web and Promise Consulting.

Sustainability: the new desirable luxury

Beauty Business conference by CEW France

Philippe Jourdan concluded the beauty and business morning of #cewfrance with his sociological perspective and data on innovation. https://cew.asso.fr/

Flash hypnosis, or how to reveal the unsuspecting or semi-conscious motivations of the consumer?

Philippe Jourdan and Sylvain Flender from https://thenewanthropology.com/ presented their hybrid #deepinsight solution based on Flash Hypnose at our “breakfast” on November 15, 2022, at LaDurée https://www.laduree.fr/. This original approach, rewarded by the profession in 2020, makes it possible to explore consumers’ unconscious and semi-conscious expectations and innovate without forgetting to “crack the codes.”

For more information and to discover our case study, contact us: at valerie.jourdan@promiseconsultinginc.com!

See all

Team

Our founders

Valérie JOURDAN

CEO

+ 33 (0)6 09 31 65 19
valerie.jourdan@promiseconsultinginc.com

ESCEM (France Business School – Tours) graduate in 1993, Valérie JOURDAN has started her career as auditor at KPMG. Then she’s headed GfK France’s Management and Finance Department till 2000, before founding and running companies Panel On The Web in 2000 and Promise Consulting in 2008, both having complementary activities.

She’s specialized in brand management, especially in luxury, fashion and beauty. She conducts more than 150 marketing surveys per year – mainly abroad and for major brands in ready-to-wear, skincare, makeup and fashion accessories. She’s also consulted for her expertise in selective distribution. Fashion-addict, always looking for new trends consumption styles, she’s been able to listen to consumers, market and brands to propose an incisive and reactive marketing.

philippe JOURDAN

Partner

+ 33 (0)6 62 66 09 27
philippe.jourdan@promiseconsultinginc.com

HEC graduate, doctor in management sciences and University Professor. Philippe JOURDAN was heading GfK’s Projects Management Department before founding companies Panel On The Web in 2000 and Promise Consulting in 2008.

He is allegedly specialized in the measure of brand equity’s evaluation and valorization from the consumer’s point of view. He’s published on this topic in several international academic reviews, has written several marketing books and is a consultant for many companies on this issue.

Clients

Our clients
_

Research & awards

Trophy « Research and Innovation »: Exclusivity & Desirability of luxury brands high range

Surveys Category.

Silver Trophy – Marketing Magazine Awards

Surveys Category, for Global Solution Insight©.

Silver Trophy – Marketing Magazine Awards

Surveys Category, for StarMetrix®

See all

The relationship to time, a new variable for segmenting expectations in the world of luxury tourism

Philippe Jourdan, Jean-Claude Pacitto et Jérôme Kokou Afangnibo for the International Marketing Trends Conference, Roma, 2022/ 20-21 January 2022

ABSTRACT

While the relationship to time has been thoroughly studied, its multidisciplinary nature makes its operationalization in marketing complex. We adopt the perspective of cultural anthropology to define three dimensions of the concept, legendary, modern, and precursor time. We validate an indirect measurement model of the time construct using photo-elicitation. We use this model to develop a typology of expectations, coupled with emotions, in the high-end tourism sector. Four profiles emerge the enriched nostalgic, the proud rebel, the fascinated explorer, and the challenge seeker. We finally discuss limits and extensions to other industries.

To know more: http://archives.marketing-trends-congress.com/2022/pages/PDF/112.pdf

Customers as ‘partial employees’ of service organizations

Article co-written by Philippe Jourdan and Valérie Jourdan, Elgar Encyclopedia of Services, p. 295-296.

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the primary source of wealth and employment in our contemporary economies: services.

To know more and buy the encyclopedia: https://www.e-elgar.com/shop/gbp/elgar-encyclopedia-of-services-9781802202588.html

Visibility or representation of reality: you have to choose!

See all

Contact

Promise Consulting Inc. USA

10 Rockefeller PLZ, suite 1001

New York, NY 10020

USA


+ 33 (0)6 62 66 09 27
philippe.jourdan@promiseconsultinginc.com


    Offer

    captcha
    Please write this code

    Promise Consulting Inc. FRANCE

    26 rue Richer
    75009 Paris

    France

    + 33 (0)6 09 31 65 19
    valerie.jourdan@promiseconsultinginc.com

    Legal Notice

    headquarters: 10 Rockefeller PLZ, suite 1001, New York, NY 10020

    Tél. : + 33 (0)6 09 31 65 19
    valerie.jourdan@promiseconsultinginc.com

    Employer Identification Number:
    26-3451890

    Hosted by OVH,
    2 rue Kellermann
    59100 ROUBAIX
    France